Terms & Conditions
Welcome to Julli the Tourguide!
These Terms & Conditions apply to all bookings and use of our website, www.jullithetourguide.is, operated by Hugrekki ehf. Please read them carefully before booking your adventure with us.
By using our website or booking a tour, you agree to these Terms & Conditions. If you have any questions, don’t hesitate to get in touch at jullithetourguide@gmail.com.
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1. Website Use
By accessing and using www.jullithetourguide.is (the “Website”), you agree to be legally bound by these Terms & Conditions, effective immediately.
We may occasionally update these Terms by posting changes on our website, so please review them regularly. Continued use of the Website after updates means you accept the revised Terms.
You agree to:
- Use the Website for lawful purposes only.
- Make genuine tour bookings or inquiries.
- Not use automated systems (bots, scrapers) without our permission.
- Respect the rights and enjoyment of others using the Website.
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We grant you a personal, non-commercial license to use the Website. Any content (text, photos, prices, etc.) may not be reproduced without our written consent.
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2. Booking & Payment
A booking becomes binding once we confirm it via email. At that point, both parties commit:
- You agree to show up on time at the designated meeting point and pay any remaining balance.
- We agree to deliver the tour as promised.
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All prices are listed in Icelandic Króna (ISK) and include VAT (unless stated otherwise).
If you're paying with a foreign card, your bank may apply currency conversion fees—please check with your provider.
3. Cancellation Policy
We understand that plans sometimes change, so here is our cancellation policy.
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Private Tours:
- Cancel 48 hours or more before departure: 80% refund (20% cancellation fee).
- Cancel within 48 hours: No refund.
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Shore Excursions:
- If your cruise ship does not dock, a 20% cancellation fee applies.
- All other cancellations follow the Private Tour policy.
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To cancel, email us at jullithetourguide@gmail.com. We'll confirm your cancellation in writing.
Refunds are processed within 14 days in ISK. Note: exchange rates may affect the final amount received.
We strongly recommend that all guests obtain comprehensive travel insurance.
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4. Changes by Julli the Tourguide
We do our best to run every tour as planned, but we may need to make changes or cancel due to:
- Weather conditions
- Safety concerns
- Minimum group size not being met
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If we must cancel or make a major change, you’ll be offered:
- An alternative tour
- A change of date
- Or a full refund (for direct bookings)
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Please note:
We cannot refund any personal expenses such as flights, travel insurance, accommodation, equipment, etc.
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5. Client Responsibilities
By booking, you confirm that:
- You've read and accepted these Terms & Conditions.
- You’re physically able to join the tour and follow our safety instructions.
- You’ll act respectfully toward guides, fellow travelers, and nature.
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If you're unsure whether a tour is suitable for you, please reach out before booking.
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Parents/guardians are fully responsible for any minors (under 18) traveling with them. Children must be accompanied by an adult.
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We reserve the right to exclude guests from a tour if they are intoxicated, behave inappropriately, or pose a safety risk to themselves or others.
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6. Health, Safety & Nature Risks
Iceland is beautiful but wild.
Tours may include:
- Uneven terrain
- Cold, wet, or windy weather
- Sudden changes in conditions
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By joining our tours, you accept the inherent risks associated with outdoor activities in Iceland.
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7. Liability & Force Majeure
Our liability is limited as permitted under Icelandic law.
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While we take every reasonable step to ensure your safety, we are not responsible for:
- Flight cancellations or delays
- Accidents, illness, or injuries beyond our control
- Natural disasters or weather disruptions
- Government actions, strikes, or pandemics
- Other happenings amounting to force majeure
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We highly recommend all travelers carry valid travel and health insurance.
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8. Changes to Bookings
If you’d like to adjust your itinerary, just reach out—we’ll do our best to accommodate your request!
If the change results in a price difference:
- Higher price: You’ll pay the difference.
- Lower price: We’ll refund the difference, minus the original deposit.
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9. Data & Privacy
We respect your privacy. Any personal information you provide is handled in accordance with our Privacy Policy, available on our website.
We do not share your information with third parties unless required to deliver your booking (e.g., booking local services).
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Our website may use cookies to enhance your browsing experience.
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10. Governing Law
These Terms & Conditions are governed by the laws of Iceland.
Any disputes shall be subject to the exclusive jurisdiction of the Icelandic courts.
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Thank You!
Thank you for choosing Julli the Tourguide. We can’t wait to share the magic of Iceland with you.
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Warm regards,
Júlíus Freyr Theodórsson
Ingibjörg Þórðardóttir
Owners of Julli the Tourguide
Akureyri, May 15th, 2025
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